WEEBO offers an integrated restaurant point of sale and management system (collectively with its related APIs and applications, the “POS System”) consisting of a suite of integrated hardware, software, tools and services that help our Customers understand their Consumers and offer personalized products and services to them.
“Customers” are businesses that have purchased our products or services for use in their establishments.
“Consumers” are those individuals who complete transactions with our Customers.
“Personal Information” is: means data, whether true or not, about a Consumer who can be identified: (a) from that data; or (b) from that data and other information to which we have or are likely to have access.
We may also obtain information, including Personal Information, from publicly available sources or third parties, and combine this information with the Personal Information you provide to us.
Personal Information Collected through the Site
When you visit our Site, create an account, request information or evaluation tools (e.g., a product demo), communicate with customer service, or subscribe to email lists we may collect some, or all, of the following Personal Information from you:
Personal Information Collected Through The Services
If you are a WEEBO Customer we will collect Personal Information from you in connection with your service agreement and use of the Services, including, as applicable, your name, address, birth date, NRIC or passport number and banking or other payment information.
If you are a Customer’s employee we may collect Personal Information from you in connection with your use of the Services, including your name, address, birthdate, and other information such as salaries and hours worked.
If you are a Consumer who placed an order with, made a purchase from, or otherwise completed a transaction with one of our Customers, we may collect or receive the following Personal Information from you through your interaction with the Services during the course of such transaction:
Last four digits of card number and expiry
Transaction Details (e.g. amount, goods/services ordered, date, customer location, payment method and amount of payment)
Personal Information Obtained from Publicly Available/Third Party Sources
We may also collect information about you (whether as a Customer, Consumer or Site visitor) from third parties and/or our business partners, such as publicly available sources, contact/mailing list providers, identity verification services, credit bureaus (if applicable), credit card companies and/or our business partners with whom WEEBO has a business relationship.
Automatically Collected Information
When you visit the Site we will automatically collect information about you through cookies and similar technologies.
A cookie is a small, unique piece of information placed and saved in your browser when you access our Customers’ websites, services, content or ads. Cookies help us collect information about your use of the Services over time. Most web and mobile device browsers are set to automatically accept cookies by default. However, you can change your browser settings to prevent automatic acceptance of cookies, or to notify you each time a cookie is set.
You also can learn more about cookies by visitinghttp://www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies on different types of browsers and mobile devices. Additionally, on most web browsers, you will find a “help” section on the toolbar. Please use this help section for information on how to request a notification when you receive a new cookie and how to limit, block or delete cookies. Please note, however, that by blocking or deleting cookies used in the Services, you may not be able to use, or take full advantage of the Services.
2) Log Files and Device Information
Log files include information such as your IP address, browser type, the referring domain, pages visited, and search terms. We may also collect information about the device you use to connect to our services, including your device type (e.g., mobile, tablet, desktop/laptop), browser, and operating system.
3) Google Analytics
We user third-party means of remote control for Android POS, such as Team Viewer, to be able to quickly debug and assist in case of issues on the device. Such a tool will be only installed with a specific consent from the Customer and not intended to gather any additional information, rather to quickly debug and support.
How We Use Personal Information
We may use Personal Information to:
- Provide, operate, maintain, test, and improve the Services, including:
- Provide and create documentation, training, and professional services related to the Services;
- Process transactions;
- Use transaction data to create user order histories and profiles.
- To Secure and Protect Our Networks and Systems, including:
- Implementing controls to ensure that users of the Services with accounts are limited in their data access and viewing rights only as authorized;
- Monitor our systems to ensure that they are working as intended and to detect and fix errors;
- Access log information to investigate problems or unauthorized use.
- Create and deliver analytics and data aggregation, including de-identified comparative analytics for our own, or our customer’s sales and quality improvement purpose
- Fulfill our legal and contractual obligations
- Respond to requests for information about the Services
- We may contact you, or we may engage a third-party to contact you, via e-mail to send you marketing or promotional information, or requests to complete surveys and provide feedback. If you subscribe to our newsletter we will use your name and email address to send you the newsletter. If you do not wish to receive marketing or promotional emails from us you may follow the unsubscribe instructions included in each such message, or contact us at [email protected]
- Digital Receipts. During your use of the Services, you may also choose to receive receipts and/or other communications from WEEBO and our Customers via text message through the Services. You always have the option of opting out of automated email or text messages by emailing [email protected] Standard message and data rates may apply.
Information We Share
We may share Personal Information as follows:
With any of our parent, subsidiary, or affiliated companies, agents, and business partners for the purposes outlined above;
With third parties to provide, maintain, and improve our Services, including service providers who access information about you to perform services on our behalf, such as:
- hosting and database services,
- payment processors,
- identity verification services,
- mail, e-mail, and text messaging services,
- providers of analytics, data processing, order fulfillment, product delivery, user data management, and customer support services, and
- marketing, research, and survey services.
In connection with, or during the negotiation of, any merger, sale of company stock or assets, financing, acquisition, divestiture, or dissolution of all or a portion of our business;
- If we believe it is necessary to:
- protect our rights or property, or the security or integrity of our Services;
- enforce the terms of the Terms of Service or other applicable agreements or policies;
- protect us, users of our Services, or the public from harm or potentially prohibited or illegal activities.
- investigate, detect, and prevent fraud, security breaches; or
- comply with any applicable law, regulation, legal process, or governmental request.
How long do we keep hold of your information
We retain your information for as long as it is necessary to fulfil (1) our contractual obligations and rights in relation to the information involved, (2) our legal obligation(s) under applicable law(s) and regulations to retain data for a certain period of time, taking into account statute of limitations under applicable law(s); (3) our legitimate business purposes; (4) and to conduct a defence in relation to disputes or potential disputes.
We also may share aggregated and/or anonymized information that does not directly identify you, including device information and information derived from cookies and log files, to third parties.
Your Account and Personal Information
We generally retain Personal Information as long as reasonably necessary to provide the Services. We may retain archived copies of information about users of our Services for a period of time that is consistent with our data retention policy, applicable law, or as we believe is reasonably necessary to:
1) comply with applicable law, regulation, legal process, or governmental request;
2) prevent fraud;
3) collect fees owed;
4) resolve disputes;
5) address problems with our Services;
6) assist with investigations;
7) enforce our Terms of Service or other applicable agreements or policies; or
8) take any other actions consistent with applicable law.
As a Customer with an account, you may access, change, or correct your personal account information at any time by logging into your account.
As a Patron or visitor to the Site, if you believe that we have information about you that should be changed or corrected, you may make the request to us at [email protected] . We may need to verify your identity before changing or correcting your information.
Please note, however, that due to legal, contractual, and technical restrictions, we may not be able to make the requested change or correction. For example,1) If we received the information about you from one of our Customers, we may be legally and contractually required to refer your request to that customer; 2) In the event of legal action or dispute, we may be prohibited from altering any information; or 3) We maintain regular backups and archives of our data, and changing archived data may be impracticable.
Opt-Out of Communications From Us
We will endeavor to include instructions on how to “opt-out” of receiving future marketing in e-mail or text communications we send you.
In addition, if at any time you wish not to receive any future communications, or you wish to have your name deleted from our mailing lists, please contact us at [email protected] . Please note that you may still receive transaction-specific communications after opting-out of marketing communications, if applicable.
Do Not Track
We implement commercially reasonable administrative, technical, and physical safeguards, designed to protect your information from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction. Although we will do our best to protect your information, for example, by encryption, we cannot guarantee the security of your information transmitted through the Platform; any transmission is at your own risk.
Nevertheless, we cannot guarantee that internet, text or e-mail transmissions are fully secure or error-free, or that any Personal Information in our possession is fully protected from all loss, misuse, and unauthorized access, disclosure, alteration, or destruction. In particular, e-mail or messages sent to or from our Services may not be secure. Therefore, you should take special care in deciding what information you send to us.
Links to Other Services
1) Our social media sites;
2) Our Customer’s websites;
3) Partner websites; or;
4) A third-party authentication site (for example, if you use Google, Facebook, or an OAuth service to log into our Services).
We are not responsible for the privacy practices and policies of those Third-Party Sites. If you use or visit those Third-Party Sites, you are responsible for reviewing and understanding their terms and conditions and privacy policies. The inclusion of any website link does not imply our approval, endorsement, or recommendation, and we expressly disclaim any liability for these third party services. Please contact those sites directly for information on their privacy practices and policies.
Publicly Posted Information
Access to and correction of personal data
If you wish to make (a) an access request for access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data, or (b) a correction request to correct or update any of your personal data which we hold about you, you may submit your request in writing or via email to our Data Protection Officer at the contact details provided below.
Please note that a reasonable fee may be charged for an access request. If so, we will inform you of the fee before processing your request.
We will respond to your request as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days after receiving your request, we will inform you in writing within thirty (30) days of the time by which we will be able to respond to your request. If we are unable to provide you with any personal data or to make a correction requested by you, we shall generally inform you of the reasons why we are unable to do so (except where we are not required to do so under the PDPA).
Withdrawing your consent
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing.
You may withdraw consent and request us to stop using and/or disclosing your personal data for any or all of the purposes listed above by submitting your request in writing or via email to our Data Protection Officer at the contact details provided below.
Upon receipt of your written request to withdraw your consent, we may require reasonable time (depending on the complexity of the request and its impact on our relationship with you) for your request to be processed and for us to notify you of the consequences of us acceding to the same, including any legal consequences which may affect your rights and liabilities to us. In general, we shall seek to process your request within ten (10) business days of receiving it.
Whilst we respect your decision to withdraw your consent, please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you and we shall, in such circumstances, notify you before completing the processing of your request. Should you decide to cancel your withdrawal of consent, please inform us in writing.
Please note that withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclose without consent is permitted or required under applicable laws.
Protection of personal data
To safeguard your personal data from unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures such as up-to-date antivirus protection, encryption and the use of privacy filters to secure all storage and transmission of personal data by us, and disclosing personal data both internally and to our authorised third party service providers and agents only on a need-to-know basis.
You should be aware, however, that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.
ACCURACY OF PERSONAL DATA
We generally rely on personal data provided by you (or your authorised representative). In order to ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer in writing or via email at the contact details provided below.
Transfers of personal data outside of Singapore
We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under the PDPA